Navigating Challenging Conversations from the Inside Out
The INNER Edge gives leaders the internal awareness: how to Identify, Notice, Navigate, and Energize their own inner state to build Resilience. But leadership does not happen in isolation. It happens in conversation — often the hardest ones. INNER Edge Communication takes the inner work and applies it directly to one of the most demanding leadership moments there is: the high-stakes or emotionally difficult conversation.
Format: In-person or virtual | Length: 90 minutes | Group size: Up to 50 participants
Session can be a stand-alone or as part of the Inner Edge Leadership Series.
Designed for leaders and managers at all levels who want practical tools for navigating high-stakes or emotionally difficult conversations — in corporate, nonprofit, higher education, and government organizations.
Through guided reflection, a personal communication blueprint, and a practical before, during, and after framework, leaders learn to prepare for, navigate, and follow up on difficult conversations with intention — staying grounded and responsive even when the stakes are high and the conversation is hard.
Leaders map their own emotional blueprint: reflecting on what is personally challenging for them in their communication, so they can personalize their learning experience.
Leaders learn to set clear intentions, decide how they want to show up, and ground themselves internally before a difficult conversation begins. They can take into account any potential power dynamics at play depending on who their conversation is with — whether a direct report, a peer, or someone they answer to.
Leaders practice staying present and regulated while listening well — and learn what to do if they become dysregulated in the moment.
Leaders learn how to check in, maintain accountability for next steps, and continue to build a more sustainable relationship, even after a challenging conversation.
Leaders leave with concrete, field-tested techniques for staying calm and present in the moment — tools they can use immediately.
Looking for something more expansive? Check out our other programs under The INNER Edge Leadership Series for the perfect fit.